Warranty Policy

At Urban-411, we take pride in delivering products that stand the test of time and exceed your expectations. Our Warranty and Return Policy is a testament to our commitment to quality, ensuring that you receive nothing short of excellence. Let’s dive into the intricate details:

Warranty Overview

Urban-411 stands behind the craftsmanship of its Supplied Products, ensuring they are free from defects in materials and production. This warranty kicks in from the date of delivery, embracing the original End User and remaining non-transferable. We pledge to rectify any issues promptly, providing a seamless resolution to uphold your satisfaction.

Desk, Workstations, and Storage

10-Year Warranty:

      • Legs and base
      • Drawers (body and fronts)
      • All the desks Frames
      • Connecting beams

5-Year Warranty:

      • Rail mounted that houses power and/or data, or USB
      • Height adjustable mechanisms
      •  Electronics
      • Modesty panels and connectors
      • Wire managers/cable trays


      • Frames (Steel, Nylon): Covered by a 10-Year Warranty
      • Seat Shell, Arm Frame Structure (Arm Rest Frame), Main Steel Base, Stool Foot-ring: Also covered by a 10-Year Warranty
      • Mechanisms, Pneumatic Cylinders/Gas Lifts, Arm Caps, Foam, Casters, and Glides: Enjoy a 5-Year Warranty

Warranty Claims Process

Should any product fail under ordinary use due to a defect in materials or production, Urban-411 is dedicated to resolving the issue seamlessly. Depending on the circumstances, we offer the following options:

      1. Repair or Replacement: We’ll fix or replace the affected product with a new or refurbished one, ensuring comparable function, performance, and quality.
      2. Refund or Credit: If repair or replacement isn’t feasible, we’ll provide a refund or credit for the affected product, at our discretion.

Defining a “Defect” and “Ordinary Use”

      • Defect: An inadequacy in materials or workmanship existing at the date of delivery, causing a failure in performance under ordinary use.
      • Ordinary Use: Usage of the product in accordance with all applicable laws, codes, regulations, and manufacturer recommendations.

Additional Insight

    • Replacement Parts: Covered for 1 year or the balance of the original warranty, whichever is longer.

At Urban-411, we believe in the enduring quality of our products. This warranty reflects our confidence and dedication to ensuring your satisfaction throughout your journey with us. Experience the assurance of unparalleled craftsmanship – because your satisfaction is our unwavering commitment.


The Urban-411 warranty, while comprehensive and robust, does not extend to certain conditions, defects, or instances. It’s essential to be aware of these limitations to ensure a clear understanding of the warranty coverage. The warranty does not apply to product defects, damage, failure, or loss resulting from:

    1. Normal Wear and Tear: The expected wear and tear that naturally occurs with the regular use of the product
    2. Substitution of Unauthorized Components: The use of unauthorized non-Urban-411 components in place of Urban-411 components in an integrated product solution.
    3. Failure to Follow Instructions: Issues arising from the failure to apply, install, reconfigure, or maintain products according to published Urban-411 or manufacturer instructions and guidelines.
    4. Abuse, Misuse, or Accident: This includes the use of the product in unsuitable environments or conditions, as well as any damage resulting from accidents.
    5. Damage Caused by Sharp or Foreign Objects: Scrapes, markings, or material damage caused by sharp or foreign objects over time.
    6. Alteration or Modification: Any unauthorized alteration or modification of the product.
    7. Color Change Due to Soiling or Stains: Changes in color of fabrics and surface materials due to soiling, stains, or dye transfer from clothing, including denim.
    8. Climate Conditions: Damage related to climate conditions, including heat, light, and humidity levels, such as fading, color change, stretching, or shrinking.

Additionally, the Urban-411 warranty explicitly excludes coverage for special, incidental, or consequential damages, including damage to or loss of other property or equipment, personal injury, or the cost of other damages connected with the sale or use of its products. The maximum liability, if any, of Urban-411 for any damages under this warranty is limited to the purchase price of the defective or non-conforming products sold in the transaction. Any action arising under this warranty must be brought within the specified warranty period from the date of sale. Urban-411 prioritizes transparency and customer satisfaction, and understanding these limitations ensures a smooth and informed experience with our products.